Responsible Gambling

Gambling should be an enjoyable form of entertainment. If gambling is causing stress, financial harm, or relationship problems, help is available — and it's free, confidential, and available 24/7.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. Common warning signs include:

• Spending more money or time gambling than you intended.
• Chasing losses — continuing to gamble to try to win back money you've lost.
• Gambling with money set aside for bills, rent, food, or other essentials.
• Hiding gambling activity from family or friends.
• Feeling anxious, irritable, or restless when not gambling.
• Borrowing money or selling possessions to fund gambling.
• Gambling affecting your work, study, or personal relationships.

How to Stay in Control

• Set a budget. Decide how much you can afford to lose before you start, and stick to it.
• Set time limits. Use a timer and stop when the time is up.
• Never chase losses. Accept that losses are part of gambling and walk away when your limit is reached.
• Don't gamble when emotional. Avoid gambling when stressed, upset, or under the influence of alcohol.
• Take regular breaks. Step away from the screen regularly.
• Keep gambling in perspective. Treat it as entertainment, not a way to make money.

Self-Exclusion and Limit Tools

Most online casinos, including Heaps O Wins, offer responsible gambling tools including deposit limits, session time limits, and self-exclusion. Contact the casino's support team directly to activate these features. Australian states also offer the BetStop national self-exclusion register at betstop.gov.au.

Free Help and Support

• Gambling Help Online: gamblinghelponline.org.au — call 1800 858 858 (free, 24/7)
• Lifeline Australia: lifeline.org.au — 13 11 14
• Beyond Blue: beyondblue.org.au — 1300 22 4636
• National Debt Helpline: ndh.org.au — 1800 007 007
• BeGambleAware: begambleaware.org

For Friends and Family

If someone you care about has a gambling problem, you don't have to face it alone. Gambling Help Online provides free counselling for family members affected by a loved one's gambling. Call 1800 858 858 or chat online at gamblinghelponline.org.au.

Remember: Gambling is meant to be fun. The moment it stops being fun, it's time to stop. Help is always available.